The LCS Commitment to My Clients
- I will serve my clients with integrity, competence, independence, objectivity, and professionalism.
- I will mutually establish with my clients realistic expectations of the benefits and results of my services.
- I will only accept assignments for which I possess the requisite experience and competence to perform and will only assign staff or engage colleagues with the knowledge and expertise needed to serve my clients effectively.
- Before accepting any engagement, I will ensure that I have worked with my clients to establish a mutual understanding of the objectives, scope, work plan, and fee arrangements.
- I will treat appropriately all confidential client information that is not public knowledge, take reasonable steps to prevent it from access by unauthorized people, and will not take advantage of proprietary or privileged information, either for use by myself, the client's firm, or another client, without the client's permission.
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- I will avoid conflicts of interest or the appearance of such and will immediately disclose to the client circumstances or interests that I believe may influence my judgment or objectivity.
- I will offer to withdraw from a consulting assignment when I believe my objectivity or integrity may be impaired.
- I will refrain from inviting an employee of an active or inactive client to consider alternative employment without prior discussion with the client.
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The LCS Commitment to Fiscal Integrity
- I will agree in advance with a client on the basis for fees and expenses and will charge fees that are reasonable and commensurate with the services delivered and the responsibility accepted.
- I will not accept commissions, remuneration, or other benefits from a third party in connection with the recommendations to a client without that client's prior knowledge and consent, and I will disclose in advance any financial interests in goods or services that form part of such recommendations.
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The LCS Commitment to the Public and the Profession
- If within the scope of my engagement, I will report to appropriate authorities within or external to the client organization any occurrences of malfeasance, dangerous behavior, or illegal activities.
- I will respect the rights of consulting colleagues and consulting firms and will not use their proprietary information or methodologies without permission.
- I will represent the profession with integrity and professionalism in my relations with my clients, colleagues, and the general public.
- I will not advertise my services in a deceptive manner nor misrepresent or denigrate individual consulting practitioners, consulting firms, or the consulting profession.
- If I perceive a violation of the Code, I will report it to the Institute of Management Consultants USA and will promote adherence to the Code by other member consultants working on my behalf.
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Our Commitment
To Our Clients
- I will meet with you regularly on your schedule and at your convenience
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- Know your costs in advance. Our fees will never increase through the contract term
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- You may cancel your contract at any time
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Kevin Lacilla Biography
Kevin provides sound business advisory services to help senior management improve the effectiveness of corporate strategy, process, or operations by assessing business needs and reviewing business functions, plans and directions.
Kevin’s experiences range from working with small companies with revenues of $4 Million to much larger companies such as Brady Corporation, Dawg Inc, Champion America, Seton and The ServiceMaster Company with revenues of $50 million to $4 billion.
Before starting LCS, Kevin has served as CEO and Vice President of two companies, ServiceMaster Conserv Distributors, serving as V.P and managing director to over 44 ServiceMaster Franchisee contract licensees throughout the CT, NY and MA markets. He has provided support and business consultative services in the area of Finance, Marketing, Sales, IT, E-commerce infrastructure and other critical business functions. As CEO of Dawg, Inc - a leading supplier of spill control products to the B2B marketplace, Kevin provided critical leadership within the framework of online technologies and direct marketing. Kevin was the architect behind critical CRM programs and SEO innovations. SEO technologies for Dawg, Inc skyrocketed the companies online presence to having over 500 mindful keywords appearing on the first page of Google and Yahoo which can be objectively verified. In addition, Kevin has also served on two company board of directors, Gossamer Inc, an innovative B2B software development firm and a leading specialty promotions company called PMS, Inc.
Kevin has been responsible for not only implementing sound business procedures and systems that work but also new and innovative e-commerce solutions. Kevin offers over 17 years experience of progressive online marketing strategies, paper catalog, and direct marketing achievements.
Kevin has helped pioneer key e-commerce innovations related to the B2B sector which have become patent pending technologies not available to most businesses today. These cutting edge solutions have helped businesses simplify the way products and services are sold online. A unique combination of research, marketing and analytical techniques that gain deep insight into each customer experience, delivering an exceptional RFM (Recency, Frequency, Monetary value) model.
Furthering great marketing strategies is coming up with technologies that allows “WOW” customer facing experiences. These key business innovations leave the customer with jaw dropping never expected experiences that have a positive effect on overall customer retention rates, says Kevin. Kevin clearly aligns practical business strategies with advanced technologies keeping his eye on the customer at all times, achieving growth and profitability for all his clients. |
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