Lacilla Consulting Services

Our Services

Leadership Coaching

Today’s business leaders face complex issues and challenges. Given the dynamic and changing world in which we operate, all leaders could greatly benefit from having a Coach as a resource to share ideas, receive feedback and role-play in a confidential, supportive and challenging manner. Our objective Leadership Coaching services provide a safe environment and a confidential outlet for leaders to discuss the issues that they are facing. Our Leadership Coaching Services have held high level executive positions and are proven real world executives who understand the issues leaders face. This real world experience and practical insight makes our Coaching uniquely qualified to provide valuable insights that enable dramatic professional and personal growth. LCS provides insightful tools and benchmarking for leaders to examine their behavior and explore areas for development. Our customized program develops a personal action plan for the individual as well as follow-up sessions to ensure their continued success.

Sales Training
LCS Sales Training recognizes and capitalizes on the power of reinforcement. Understanding and implementing a complex set of human attitudes, behaviors and selling techniques is not a “quick fix” solution that can occur in a one-day seminar. These are sustained changes that produce lasting results through the use of participatory and recurring training and strategic business development programs.

Through continued support and follow-up sessions, LCS Sales Training helps sales professionals and management executives fulfill personal and organizational goals, from initial hiring decisions to performance evaluations, from building and executing strategic sales plans to motivating people to achieve them, from understanding information technologies to tailoring these powerful tools to support clients’ specific opportunities.

Sales training for effective solutions

Improving the skills and work of an organization’s managers is one of our top priorities. We understand that business success is linked to the effectiveness of your upper- and mid-level managers. Our management solutions help your managers grow into more effective communicators, better mentors and coaches as well as learning to become managers of change.

Many business owners and sales managers believe “sales training doesn’t work.” They view training as an event—often a short-term “quick fix” designed primarily for the moment. But effective training must be a process. It must include application with measurement, feedback, fine-tuning and reinforcement.

This is why LCS Sales Training works. Achieving lasting behavioral change and mastering new skills do not occur overnight, and LCS Sales Training is built on the concept of incremental growth and change over time—supported by repetition, reinforcement and coaching.

With LCS Sales Training Training, you are not alone. Your LCS Sales Trainer is constantly with you, providing coaching, encouragement and feedback as you learn to apply these new strategies and tactics to your business environment.

Salespeople are not likely to consistently implement a particular selling strategy or tactic, regardless of how effective it may be, unless it is part of an overall behavioral plan. And, they are not likely to implement a plan unless it is supported by the appropriate attitude and outlook. LCS Sales Training addresses all three areas necessary for success--attitude, behavior and technique.

Each participant-centered training session—partly motivational, partly instructional—provides you with the concept, knowledge and understanding of the topic as it applies to your selling environment. Through appropriate exercises, you’ll refine your sales-development plan, practice strategies and techniques in a safe environment, and develop your skills, before interacting with prospects and customers.

Change Management
Organizational change efforts are complex, challenging and may result in significant harm to an organization if not properly assessed, defined and managed. An organization that has developed the capabilities and culture to support change has a clear competitive advantage and is positioned for sustainable success. We have extensive real world experience in successfully leading organizations of all sizes through major change efforts. When your organization is faced with a critical change effort be sure to select a consulting partner with the confidence, vision, process, experience and insight required to successfully capitalize on the situation. Let us teach your team how to embrace and manage change to build a culture of high performance. Some of the Change Management engagements successfully completed include the following:

Cultural Assessment
Action Planning
Skills Assessment
Turnarounds
Reductions in Force
Valuations
Acquisitions
Integrations
Sustainable Profitable Growth
Employee Satisfaction
Customer Satisfaction

Team Building Programs
High Performance Teams consistently outperform their competition and are able to deliver dramatic, sustainable results for an organization. They are also able to embrace change to build lasting competitive advantage. Building and sustaining a High Performance Team requires knowledge, experience and energy. In addition to being trained experts in Team Building, our consultants are former real world executives and leaders of change who have directly built and led successful teams. This experience enables us to fully understand that your Team Building Program must not only be stimulating and fun but it must also bring value and meet the defined needs of your group. Your Team’s time is valuable and should only be entrusted to a consultant with the knowledge, experience and energy to customize your Team Building Program to address your real world issues.

Team Building
Building focused and targeted teams

LCS will bring customized, relevant, interactive and stimulating Team Building Programs directly to your location or any destination you choose. Our consultants are enthusiastic, proven business leaders who will provide an energizing experience that will be translated into valuable learning to be used in today’s rapidly changing business environment. Your team will be provided with a customized program and an experienced consultant to understand your situation and meet the specific desired outcomes defined as part of the needs assessment consultation. Your Team Building Program is much too important not to have a team of World Class Professionals focused exclusively on delivering the highest quality experience possible. Some team issues remedied by one of our customized Team Building Programs include:

Building a High Performance Team
Managing Team Conflict
Team Skills Assessment
Improving Customer Service through Teams
Team Dynamics across Functions
Team in Transition (Reorganization and Reductions in Force)

Meeting Facilitation
	LCS has a proven process for ensuring your meeting is organized, engaging, focused and results oriented. Our techniques ensure all members of a team are involved in achieving the defined objectives of the session. We take the time to understand your business and situation to build an environment where attendees are provided time to share their perspectives. Allow us to set the rules of engagement and keep your important session focused on the pre-defined objectives. We are not only professional facilitators, but are also former business leaders who are equipped to ensure that your meeting will result in a clear plan of action to take back to your organization. A three pronged approach to meeting facilitation is employed by Lacilla Consulting Services.
Define Objectives We will work with you to understand your business and assess the objectives and goals of the meeting. This process will ensure that the purpose of the meeting is clear, all relevant team members are present, and any pre-work is completed prior to the session. Rules of Engagement It is the responsibility of LCS to ensure the team explores all feasible possibilities without going off track of the pre-defined objective. You can trust our experience to keep the team on task and ensure a results oriented outcome. Action Plans Our facilitated meeting will produce an action plan that is agreed to by all team members prior to conclusion of the session. This action may be used for implementation after the conclusion of the meeting. Given the work experience of our consultants as senior business leaders, LCS can assist or lead the implementation of the action plan at your request.

Business Strategy
Driven by competition, technology, global forces and customer demands, the environment in which your organization operates is ever changing and at an accelerated pace . This rate of change requires a timely review and modification of the mission, values, business model, objectives, scorecards and initiatives of your organization. Our team of experienced executives have successfully created and implemented comprehensive business strategy plans in start-up, middle market and Fortune 500 companies. Many of our strategy efforts were successfully designed and implemented within challenging turnaround situations. Some of our recent engagements for strategy included:

Data Driven Industry and Customer Research
Organizational Mission statements and Values
Competitive Business and Operating Models
Organizational Objectives, Benchmarking and Scorecards
Key Initiative Identification and Management Process

Strategy

Process Improvement

Establishing and maintaining effective, efficient, customer driven processes is a key to achieving predictable results in any organization. LCS has extensive experience in implementing Data Driven Process Improvement. Our programs deploy a practical approach with tools to maximize sustainable results and efficiency in your organization. These methodologies and tools are employed by us along side your team to ingrain a process focus in your organization’s culture. Let us teach your team how to deploy process discipline to solve your organization’s real world issues.